Returns & Exchanges
We understand that with online shopping comes uncertainty. As such, we try to exercise flexibility to the best of our abilities.
Conditions for returns:
- Items(s) must be returned within 7 days of receipt, in original condition. We will not be able to process your returns and exchange otherwise.
- Item(s) can only be exchanged if the wrong size or colour was purchased.
- Sales and promotional items are not eligible for returns or exchanges, unless otherwise stated.
To return your item(s) for a return or exchange, please follow these steps:
- Check that the item(s) are still in the original condition, unopened.
- Drop us an email at firstname.lastname@example.org for a return slip. Fill in the return slip and cite the reason(s) for return.
- Pack returns slip and item(s) securely in your preferred packaging and seal the parcel well.
- Return your parcel through your preferred postal service with tracking. Should the returns parcel not be traceable, 3S Homecare will not be responsible for any lost or damaged parcels upon return. All postal fees will be borne by the customer unless 3S Homecare has sent out a defective or wrong order.
- Once your return is processed and completed,
- For exchanges: Your preferred item will be shipped to you within 2 to 3 days of processing and receiving of payment for the shipping of the exchanged product(s).
- For refunds: A store credit (less shipping fees, if any incurred), with six month's validity, will be issued to your 3S Homecare account. The store credit will not include any postage fees incurred from your original purchase.
Should you have any other queries related to your orders, please drop us an email at email@example.com.
All conditions for returns and exchanged are subjected to change at the discretion of 3S Homecare.